What the Dev? is a podcast by the SD Times editorial team. We cover the biggest and newest topics in software and technology.
265: The impact of impolite chatbot behavior on a company's customer service reputation
June 18, 2024
0:13:33
9.87 MB
Downloads: 0
In this episode, David Rubinstein, editor-in-chief of SD Times, interviews
Michelle Avery, group VP of AI at WillowTree, about a recent survey the company did on rude chatbots.
Key talking points include:
- What we mean by "rude bot behavior"
- What goes into creating a chatbot that is polite
- How organizations can measure politeness of a chatbot
- On the flip side, humans can be rude to bots too