The Stack Overflow podcast is a weekly conversation about working in software development, learning to code, and the art and culture of computer programming. Hosted by Paul Ford and Ben Popper, the series features questions from our community, interviews with fascinating guests, and hot takes on what’s happening in tech. Founded in 2008, Stack Overflow is empowering the world to develop technology through collective knowledge. It’s best known for being the largest, most trusted online community for developers and technologists. More than 100 million people come to Stack Overflow every month to ask questions, help solve coding problems, and develop new skills.
Customer support is the gnarliest AI problem
Ryan chats with Ahmad Al-Dahle, CTO at Airbnb, about deploying multi-party AI agents to tackle the uniquely gnarly problem of customer support, how a moving target of rigorous evaluations helps engineers balance latency against accuracy, and the ways in which AI coding tools demand an even higher level of judgment from software engineering teams.
Episode notes:
Learn more about how Airbnb is evolving its engineering organization to implement generative AI across the platform on their tech blog.
Connect with Ahmad on Twitter and LinkedIn.
Congrats to Famous Question badge winner techGuy for winning the badge on their answer to is WebView2 supported in the Citrix server?.
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